corenn: (Bleggh)
[personal profile] corenn
A couple of you have bought computers from me, or have gotten recommendations from me, at least. I try to get you the best possible machine for your money, right? I'm up-front about what you're getting, and if there are problems, I try to fix them promptly.

So why don't other computer resellers do that?

I just picked up a seven-year old Dell Inspiron for a client, and whereas I would have reinstalled Windows, brought the system up to date, and installed some sort of anti-virus, the guy I bought it from left it in a mess. And not just the software, but the hardware. It's missing KEY screws, and that wasn't disclosed to me. Granted, I should have taken more time to examine the thing, but it was 34 degrees out, and it booted up and looked fine.

Later on, I discover that it works, sure, but the screen could separate from the rest of the laptop very easily, and the hard drive could just FALL OUT. Automatic updates and system restore were OFF, he sloppily deleted programs (oh, but just their shortcuts - all the program files and support files were still cluttering up the disk), and the damn thing isn't even clean. At least wipe off noticeable crap from the LCD, okay?

I like the guy I bought this from. He's got ADHD out the wazoo, but he's easy to get along with, and he's a good trading resource for random PC/laptop parts. But this is the first time I've actually bought something from him, and I'm honestly not sure I'll ever do that again. His definition of "ready to be sold" differs vastly from mine, and I don't always have time to put in the work it would require to bring things up to snuff. I want to be able to give my clients a timetable and a guarantee. I can't eat the cost of a replacement screw set every time I need to buy a used laptop.

...Bah, I'll stop ranting now. I'm just really, really annoyed, and I have to face my client tonight with an inferior machine that will need servicing in a week, which means I'll be intruding on his life again. I want to make things as easy and unobtrusive as possible for clients, and that doesn't seem to be as easy as it should be.

Signing off.
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February 2009

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